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Shopware B2C Multichannel Commerce in the Furniture Industry

Möbel Rieger

With seven locations, around 1,500 employees, and over 70 years of company history, Möbel Rieger is one of Germany’s leading furniture retailers. The family-owned business from Heidenheim an der Brenz has stood for quality, technological innovation, and social commitment for three generations. Together with burgdigital, its strong in‑store presence has been expanded with future‑proof digital sales channels.

Screenshot der Kategorieseite von dem Onlineshop Möbel Rieger
Abbildung einer Checkliste in schwarz

Task

Digitisation of brick‑and‑mortar furniture retail by connecting all sales channels and expanding online consulting

Abbildung einer Treppe in schwarz weiß

Solution

Shopware 6 multichannel strategy with online shop, ERP/PIM integration, and marketplace connectivity

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Result

Strengthened market position and access to new target groups and sales channels

DIGITALISATION IN THE FURNITURE RETAIL SECTOR

Challenge: process integration & digital transformation

Changing buying behaviour as a key driver

The furniture industry has traditionally been driven by brick‑and‑mortar retail, while the share of e‑commerce continues to grow. Classic advertising channels are losing impact as the first touchpoint with the target audience increasingly takes place online.

Omnichannel requires fully connected systems

Customers move fluidly between online and offline channels, which challenges traditional IT architectures. The goal was to connect all systems using modern technology and thereby execute omnichannel processes efficiently.

Our services


  • Multichannel commerce for furniture retail

  • Shopware 6 online shop with marketplace integration

  • XcalibuR product import and PIM integration

  • Centralised data management via MHS interfaces

  • Custom app development for e‑commerce

     

Mobile Darstellung des Möbel Rieger Onlineshops mit stabiler Payment-Lösung von burgdigital

TECHNICAL IMPLEMENTATION & OMNICHANNEL STRATEGY

Our solution: a connected platform for digital furniture retail

Implementation was based on a Shopware 6 multichannel commerce platform, integrated with XcalibuR for automated product import and centralised data maintenance. Via MHS interfaces, stock levels, prices, and product information are synchronised in real time.

Mobile commerce & customer service on the go

In addition, burgdigital developed an e‑commerce app with store locator, product catalogue, and basket synchronisation to optimally support customers and sales staff on the move.

Shopware 6 as a powerful e-commerce platform

The Shopware 6 platform forms the basis for Möbel Rieger's new online offering. It presents the extensive product range efficiently, integrates promotions and themes from the furniture stores, and thus ensures a consistent shopping experience.

Customers can quickly find the right products through engaging online experiences, convenient search and filter functions, and clear navigation. The checkout process offers the option of delivery or in-store pickup – seamlessly integrated with the existing in-store sales processes.

Omnichannel commerce for interconnected sales channels

The new Shopware 6 platform seamlessly connects the online shop, app, physical stores, and integrated marketplaces into an omnichannel commerce experience. Inventory, prices, and product data are synchronized in real time, ensuring a consistent shopping experience for customers across all channels. For Möbel Rieger, this translates to greater reach, more sales opportunities, and stronger brand loyalty.

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Links ist ein Screenshot einer Produktdetailseite von Möbel Rieger zu sehen und rechts ist eine Karte von Deutschland zu sehen

Data management with XcalibuR and MHS

A data gateway from burgdigital takes all product and media data from Möbel Rieger's XcalibuR system and automatically imports it into the Shopware 6 online shop. Thanks to the integrated categorization, products are directly linked to the relevant navigation areas and optimally displayed in the search and filter functions.

Centralized data processing for maximum efficiency

Further product information, such as prices and availability, is imported via the MHS ERP system. A central data center from burgdigital consolidates all data sources, prepares them for the online shop, and makes them available in real time. Simultaneously, all processes within the data center can be monitored, audited, and analyzed – ensuring maximum data quality and efficiency in omnichannel commerce.

Tailor-made solution for stable payment processes

Möbel Rieger struggled with recurring payment cancellations when using the Unzer plugin. These problems led to an unstable payment experience at checkout and negatively impacted both the conversion rate and the user experience.

To overcome these challenges, burgdigital developed its own robust solution based on the official Unzer API. This customized integration ensures a reliable and error-free payment process and provides a transparent and stable payment path within the Shopware checkout.

App development for mobile customer loyalty

burgdigital developed a customized e-commerce app for Möbel Rieger that supports both customers and sales staff. The app offers a store locator, a mobile-optimized product catalog, and shopping cart synchronization between the app and the online shop. This allows products to be researched, saved, or purchased anytime via mobile device – including in-store pickup or delivery.

Screenshot einer Produktdetailseite von einer Lampe auf einem Handy und ein weiterer Screenshot auf einem Handy von einer Kategorieseite

FURNITURE TRADE SUCCESSFULLY EXPANDED DIGITALLY

Result & added value

With its new e-commerce platform, burgdigital has created a future-proof foundation for Möbel Rieger to sustainably expand its online business. The solution combines an omnichannel strategy with the competitive advantages of a regionally present furniture store and simultaneously opens up new sales channels in the digital market.

Thanks to centralized data management via XcalibuR and MHS interfaces, customers benefit from constantly updated product information, prices, and availability – both online and in-store. Optimized user guidance increases the conversion rate, while direct integration with marketplaces and the proprietary e-commerce app generate additional reach and revenue potential.

FREQUENTLY ASKED QUESTIONS - CLEARLY ANSWERENED

FAQ - Everything you need to know about our e-commerce solution for Möbel Rieger

What advantages does Shopware 6 offer in the furniture trade?

Shopware 6 enables the high-performance presentation of large product ranges, flexible adaptation to individual business processes, and seamless integration with ERP, PIM, and marketplace systems. For Möbel Rieger, this translates to up-to-date product data, optimized customer journeys, and higher conversion rates.

How does the integration of XcalibuR into Shopware 6 work?

A data gateway developed by burgdigital automatically imports all product and media data from the XcalibuR system into the Shopware 6 online shop. The integrated categorization ensures that products are directly integrated into the correct navigation and filter structures.

What are the benefits of connecting to the MHS ERP system??

Integrating MHS synchronizes prices, stock levels, and other product information between the ERP system and the online shop in real time. This ensures consistent data, reduces response times, and lowers maintenance efforts.

What features does the Möbel Rieger e-commerce app offer?

The app includes a store locator, a mobile-optimized product catalog, and shopping cart synchronization with the online shop. This allows customers to search for, reserve, or purchase products at any time – with the option of in-store pickup or delivery.

How do customers benefit from an omnichannel strategy?

Customers experience a consistent shopping experience across all channels – whether in the online shop, the app, or in a physical store. Stock levels, prices, and promotions are identical everywhere, and additional marketplace integrations increase reach.

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Together we will make your visions a reality!

Eugen Schitik
COO
Head of Projectmanagement

eugen.schitik@burgdigital.de

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